These general conditions of online sale (hereinafter "GCS") govern the sales contract (hereinafter, the "Contract") of the products (hereinafter, the "product" or "products") offered by:

Urso S.R.L.
V.le dei Platani 26 93017 - San Cataldo (CL) Italy

Tax Code and VAT number 02086390859

through its website (hereinafter, the "site") to the users of the site (hereinafter, the "customers" or the "customer"). These general conditions of sale have as their object the definition of the rights and obligations of the parties in the context of a distance sale of goods offered in the online store in compliance with the current regulations on electronic commerce and distance contracts.

Urso S.R.L. is the official authorized dealer of all the Brands on the site.

Company data:

Urso S.R.L. V.le dei Platani 26 93017 - San Cataldo (CL) Italy

Tax Code and VAT number 02086390859

Tel: +39 0934 587158


The customer declares to have read all the aforementioned information and general conditions of sale, before placing the order.

1. Acceptance of the General Conditions of Sale The customer, with his purchase order, unconditionally accepts and undertakes to observe in his relations with Urso SRL, the general and payment conditions indicated below, declaring that he has read and accepted all the information provided to him, also taking note that the application of any other clause is excluded unless they are previously agreed in writing with Urso SRL

2.Territory and coverage of the offer This version of the general conditions of sale refers to sales made to consumers having their domicile or residence in Italy and abroad.

3. Customer obligations The General Conditions of Sale must be examined ON LINE by customers visiting the store before placing an order, whatever the electronic method of completing the order itself (telephone, email, internet, other). The forwarding of the order confirmation therefore implies full knowledge of these General Conditions of Sale and their full acceptance. The customer also undertakes, once the purchase procedure has been completed, to print and keep these general conditions of sale, which have already been viewed and accepted throughout the purchase process. The Customer purchases the products by consulting the descriptive and technical sheets present ON-LINE and is therefore solely responsible for the choice and suitability of the product for the purpose.

4. Assumption of responsibility It is the responsibility and obligations of the purchaser to inquire about the specific compatibility of what he intends to purchase with his own needs. The technical and functional characteristics relating to the products published by Urso S.R.L. through their own information messages in the descriptive internet pages of the articles are those communicated by the respective producers. Urso S.R.L. assumes no responsibility for the truthfulness and completeness of such information. The images of the products are indicative and not binding. The Products are not provided on trial. Although the Site can provide information on the characteristics of the Products, the Customer is responsible for choosing the Products ordered and for the correspondence and conformity of the specifications indicated by each manufacturer to their needs. The presentation photographs of the products accompanying the descriptive information are published on the site for descriptive purposes, taking into account that the quality of the images, including an exact display of the color variations, may depend on software and IT tools used by the customer at the time. of the connection to the site. Urso S.R.L. assumes no responsibility for the problems caused to the customer by the use of the site and the technologies used as they are not dependent on their own will.

5. Prices The purchase is made by the customer and relates to the products as illustrated and described ON-LINE in the relative descriptive and technical sheets (the images are indicative). The purchase price is fixed and final. It does not include the delivery costs invoiced separately, which will be indicated in the order confirmation. For deliveries in the European Union, prices include the VAT applicable on the day of the order. They are therefore shown including VAT. No other customs duties or VAT will be payable for a delivery within the European Union. Any change in the applicable rate may affect the sale price of the products in the catalog. For deliveries outside the European Union, the customer must pay customs duties, VAT or other taxes relating to the importation of the products in the country where the delivery will be made. The related formalities are the sole responsibility of the customer, unless expressly agreed to the contrary to be specifically agreed with the company Urso S.R.L., before the purchase. The customer is solely responsible for verifying the import possibilities of the products ordered with regard to the law of the territory of the country of delivery.

6. Payments and invoicing The customer undertakes to pay, if necessary, and this directly to the courier or transporter, customs duties, VAT or other taxes relating to the importation of the products in the countries where the delivery will take place. The payment of the purchased products and the relative shipping costs must be made by the customer in these ways: Credit Card, Paypal, Bank Transfer. (The various options on the payment instruments may be further specified by the company Urso SRL during the purchase procedure) Payment by bank transfer is subject to the following conditions: The bank transfer must be received within 10 working days of placing the order . Beyond this date the order will be considered revoked and in any case not to be executed. The goods will be shipped only after verifying the crediting at our bank account. The ordered Products remain the property of Urso S.R.L. until the final and full payment of their price (pursuant to Art. 1523 et seq. of the Italian Civil Code). Urso S.R.L. reserves the right to claim the ordered Products in case of non-payment. In this case and at the request of Urso S.R.L., the Customer undertakes to return any unpaid Product, at his own expense. Each order of the Products sent to constitutes the Customer's contractual proposal. The fulfillment of the order by is equivalent to confirmation and acceptance of the same. The tax documentation relating to the ordered Products will be issued by Urso S.R.L. upon shipment of the Products to the Customer. The buyer customer undertakes to provide the exact information for the shipping and billing address; in case of incorrect sending of such data, all possible additional costs of recovery and reshipment are charged to the buyer customer.

7. Delivery of the products and execution of the order The purchased products will be delivered by Urso S.R.L. by courier or carrier, to the address indicated by the Customer as the destination address. The choice on the various shipping methods will be made by the customer at the time of purchase. For our shipments we rely on the service of qualified express couriers to ensure the quality of the service and the integrity of the Products. Duly packaged goods travel on behalf and at the risk of the purchaser from the moment of delivery to the carrier. At the time of delivery, the customer must check the integrity of the packages. In the event of delays, breakdowns, total or partial losses, the customer has the right to appeal to the carrier without express exclusion of any form of responsibility for Urso S.R.L .. Therefore, at the time of delivery, the company Urso S.R.L. recommends the customer to check the status of the products delivered before signing the notice of receipt of the package. Once the acceptance signature has been affixed, it will no longer be possible to contest any damage or aesthetic anomalies reported on the products. We remind customers that it is their duty to open the contents of the packaging especially if there are signs of damage or tampering on it. Should any anomalies be found in the product, the buyer must refuse the delivery of the products or accept them by writing their detailed and dated reservations in the acknowledgment of receipt. A copy will be addressed to Urso S.R.L., V.le dei Platani 26 93017 - San Cataldo (CL) Italy. Normally deliveries take place within 3/4 days for Italy and 8/10 days for European destinations only for products available in stock. Deliveries for products not available in stock take place within 1/8 weeks from receipt of credit. The shipping terms indicated on the site, although carefully evaluated, must be understood as non-binding for Urso S.R.L., which can subsequently confirm or modify them, according to its actual needs. Shipping times are indicated in working days. Delivery times are indicative if there are no physical or structural impediments (e.g. incorrect addresses) or force majeure events such as strikes, natural disasters, transport / supply / manufacturing problems, exchange rate fluctuations, government actions and / or regulations. If the force majeure event persists for a period exceeding two months compared to the normal delivery times, each of the Parties will have the right to withdraw from the contract, without any compensation being due to the other party. Delivery is considered to have been made from the moment the Product is delivered to the Customer. The delivery document issued by the carrier, dated and signed by the Customer upon delivery of the Product, will constitute proof of transport and release of the goods. In the event of an error relating to the Product, the Customer undertakes to return said Product or Products concerned to Urso S.R.L. within 7 (seven) days of receipt, provided they are returned unopened, in their original condition and packaging with accompanying documents. The delivery of the products, unless otherwise specified, always means at street level. By purchasing, the customer accepts these conditions.

8. Product availability The definition of the warehouse on the virtual shop is purely hypothetical; it could happen, in fact, that an item purchased is temporarily not present. In this case ensures the regular fulfillment of the order placed, reserving the right to request the goods temporarily not present at its suppliers. In this case, the buyer will not be able to exercise the right of withdrawal due to failure to deliver immediately, or delivery that occurred later than what is explicitly stated in the product sheet. The customer by purchasing accepts these conditions.

9. Collection of products in case of absence of the customer In case of absence of the recipient during the delivery, the carrier will leave a notice of passage to the delivery address indicated by the customer. The products must be collected at the address and in the manner indicated by the carrier. In case of failure to collect within the deadline set by the carrier, the products will be returned to Urso S.R.L. In this case the customer will not be entitled to any refund. The costs related to the transport of the products returned to Urso S.R.L. They will be charged to the customer.

10. Right of withdrawal The customer, if qualifying as a consumer (natural person acting for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out), has a period of fourteen days to withdraw from the distance contract without having to provide any reason and without incurring costs other than those indicated in these conditions. The right of withdrawal referred to in the previous point must be exercised by the Customer, by sending a registered letter with return receipt. to Urso S.R.L. V.le dei Platani 26 93017 - San Cataldo (CL) Italy, under penalty of forfeiture, within the term of 14 (fourteen) days from the day on which the consumer or a third party, other than the carrier and designated by the consumer, acquires the physical possession of the goods. The above communication can be sent, within the same term, also by telegram or fax to Urso S.R.L. to the number +39 0934 587158, provided it is confirmed by registered letter with return receipt, within 48 (forty-eight) hours after sending the telegram or fax. To exercise the right of withdrawal, and always in compliance with the methods described above, the customer may also use the form attached to these conditions of sale. The above right of withdrawal is excluded and, therefore, cannot be exercised by the Customer: - in the case of supply of goods made to measure or clearly personalized; by such means all those goods and products with respect to which such characteristics and the consequent exclusion of the right of withdrawal will be reported to the consumer at the time of the preparation of the purchase order and before it is forwarded to Urso SRL. - in the case in to which the Products purchased if the items sold were ordered and produced expressly on the customer's order. All returns (which must be perfectly intact and accompanied by the original packaging) must be authorized by Customer Service. The product must be returned in its original packaging. It must not have been used or damaged, even if minimal, and be in a state of perfect cleanliness. Once the return has been authorized, the Customer can return the Product to the following address: Urso S.R.L. V.le dei Platani 26 93017 - San Cataldo (CL) Italy. Cash on delivery packages will not be accepted. Once the Products have been received (and their integrity verified) Urso S.R.L. will provide, as soon as possible, within a maximum of 14 days, to reimburse the customer the sums paid which, for this purpose, will notify of their bank details. The seller undertakes to reimburse the purchasing consumer the amount due to him on the basis of current legislation. Following receipt will examine the goods to verify the existence of any damage or tampering (the substantial integrity is an essential condition for exercising the right of withdrawal). in return, Urso SRL will notify the Customer of the incident (within 5 working days of receipt of the goods in their warehouses), to allow him to take all appropriate steps towards the courier chosen by him and obtain a refund of the value of the goods (if insured); in this case, the Product will be made available to the Customer for its return, simultaneously canceling the request for withdrawal. Urso S.R.L. is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments. In the withdrawal period referred to in Article 10, the Customer is responsible for the object as custodian. In case of damage or destruction of the Product during the custody of the Customer, the right of withdrawal will expire. All shipping and packaging costs for returning the goods are charged to the customer (as required by art. 67 paragraph 3 of Legislative Decree no. 206 of 06/09/05).

11. Replacements The practice of replacing defective or damaged parts will be initiated as soon as we receive the photographic documentation produced by the customer which must reach us in the immediate period following delivery. However, it will be our commitment to operate with the utmost speed in order to reduce waiting times.

12. Return of defective or damaged goods In the case of defective goods, the same can be returned to Urso S.R.L. within 7 days of delivery. The shipping and packaging costs for returning the shipment are borne by Urso S.R.L. Defective goods will be replaced or refunded if it is not possible to replace them with the same product. If the Customer receives packages visibly damaged by the courier and / or transporter, (broken or visibly damaged packages), the following will be done: - If there are more packages, the customer will only have to reject the damaged package to the sender. It will then be our responsibility to contact the customer and arrange replacement and / or refund. - If, on the other hand, it is a single package shipment, reject the shipment to the sender and, as before, we will then contact the Customer and arrange a replacement and / or refund. In case of exhaustion of the broken product, the Customer will be contacted for a possible replacement with an item of equal value and characteristics available or alternatively for the refund of the sums paid.

13. Complaints Complaints for non-conformity of the Products delivered with the order must be sent in writing directly to Urso S.R.L. , immediately and in any case, under penalty of forfeiture, no later than three days after receipt of the goods. The Customer must keep the original packaging and the delivery document.

14. Warranty - Urso S.R.L. Technical Assistance guarantees only the material integrity of the Products at the time of delivery. Any defects covered by the Urso S.R.L. must be reported by the Customer, under penalty of forfeiture, no later than 10 (ten) days from the delivery date. In the event of the Urso S.R.L. , the Customer will only have the right to replace the damaged Products upon return of the same, being excluded the Customer's right to compensation for any damage, even further. The shipping costs necessary for the replacement of Products are borne by Urso S.R.L. does not provide any additional guarantee on the Products with respect to that provided by the individual Manufacturers. The technical assistance and warranty interventions on the Products are carried out, where provided, by the individual Manufacturers, according to the terms and methods indicated in the documentation attached to the Products themselves. In particular, Urso S.R.L. does not provide any guarantee regarding the compatibility of the Products with other products or equipment used by the Customer, nor does it provide any guarantee regarding the suitability of the Products for the specific use intended by the Customer. Without prejudice to cases of willful misconduct or gross negligence of Urso S.R.L. as of now it is agreed that, if the liability of Urso S.R.L. for any reason towards the Customer - including the case of total or partial non-fulfillment of the obligations assumed by Urso S.R.L. towards the Customer as a result of the execution of an order - the responsibility of Urso S.R.L. it cannot be higher than the price of the Products purchased by the Customer and for which the dispute has arisen.

15. Protection of personal data Urso S.R.L. is the owner of the personal data collected at the time of registration on the site, as well as those subsequently communicated at the time of purchase by the customer, except for the data relating to the payment procedure for which reference is made to the banking institutions through which it takes place the transaction. For information relating to the processing of personal data, including the rights referred to in art. 7 of Legislative Decree 196/03, please refer to the detailed information already provided at the time of registration on the website By purchasing the customer accepts these conditions and holds Urso S.R.L. harmless from any recourse or claim for detailed instructions.

16. Nominative information The computerized processing of information, including the management of the e-mail addresses of users of the site, is carried out in compliance with the provisions of the law. The nominative information requested from the Customer is essential for the processing and forwarding of orders, the creation of invoices and any warranty contracts. For this purpose, such information may be disclosed to the contractual partners of Urso S.R.L. The Customer can oppose such communication and in accordance with the law he avails himself of the right of access, modification, rectification and cancellation of the data concerning him by contacting Urso S.R.L. To avoid any attempt at fraud, Urso S.R.L. may ask you for proof of your identity, of your domicile.

17. Electronic signature The "validation click" constitutes final acceptance of these conditions and consequently binds the customer fully and definitively to the order proposal formulated and to the will thus expressed.

18. Integrity of the contract These general conditions of sale constitute the entirety of the obligations of the parties. No other general or particular condition communicated by the Customer may enter or be outside these general conditions.

19. Intellectual and industrial property rights Urso S.R.L. informs that the site, as well as all trademarks and distinctive signs used in connection with the sale of the products offered, are protected by the applicable intellectual and industrial property rights and that any type of reproduction, communication, distribution, publication, alteration or transformation, in any form and for any purpose, they take place Urso SRL reserves the right to act legally to protect these aspects.

20. Nullity Should one or more provisions of these general conditions be considered invalid or declared as such in application of a law, regulation or following a final decision taken by a competent jurisdiction, the other provisions will retain all their force and value. .

21. Applicable law The sales contract between the Customer and Urso S.R.L. is understood to be concluded in Italy and governed by Italian law. 22. Jurisdiction In the event of a dispute and in the absence of an amicable agreement reached between the parties, without prejudice to the possible applicability of mandatory provisions of law for the protection of consumers (as defined pursuant to Article 1 letter b) of Legislative Decree 22 May 1999 n. 185), any dispute connected to these General Conditions will be devolved to the exclusive jurisdiction of the Court of Agrigento. Pursuant to and for the purposes of articles 1341 and 1342 of the civil code, the Customer declares to have carefully read and understood the following clauses of the Urso S.R.L. : 1-2-3-4-5-6-7-8-9-10-11-12-13-14-15-16-17-18-19-20-21-22