MONEY BACK GUARANTEE
Money-back guarantee

The "Satisfied or Reimbursed" formula provides for the replacement of the products present in the package and not conforming to the description, other than the order or of the wrong color. The refund of the amount takes place upon simple request from the customer.


Right of withdrawal
Pursuant to art. 5 of Legislative Decree 185/1999, concerning distance selling, if the customer is a consumer, he has the right to withdraw from the purchase contract if the item does not conform to the description. The communication must be addressed: by email to: mondoluce@gmail.com, with the subject:


Withdrawal of order With letter a:

URSO S.R.L.

VIALE DEI PLATANI, 26 93017

SAN CATALDO (CL)

The goods must then be returned at the care and expense of the customer within 10 days from the date of delivery of the goods, with appropriate packaging. We will refund the full amount paid (excluding shipping costs) after having verified the integrity of the goods.
Privacy

All data is transmitted and processed within the company in full compliance with the law on privacy and exclusively for the purpose of completing your orders. In particular: Pursuant to art. 13 of the legislative decree 30.06.2003 n. 196 ("code regarding the protection of personal data") we inform you that the personal data provided will be processed for: - Commercial purposes; - For obligations for the purpose of evasion of the order and the refusal to supply them prevents to receive the goods ordered; Other data (eg telephone number) are optional and allow the company to improve customer service, the refusal to supply them does not imply any consequences; Personal data will be communicated to subjects delegated to perform the activities necessary for the execution of the contract stipulated and disseminated exclusively for this purpose; Your data, in any case, will not be disclosed!

To cancel them, send a letter with acknowledgment of receipt to: Urso s.r.l. Viale Dei Platani, 26 / A 93017 San Cataldo (CL)

For more information write to: mondoluce@gmail.com